Use these stickers on your final demand invoices – these make your customer aware that if they don’t settle the outstanding amount, the debt will be transferred to us for collection. Our professional reputation enhances your own.

We will agree with you an appropriate treatment plan, consisting of contact through letters and telephone calls from local experts situated in the country of the debtor.

We can present invoice documentation to the debtor where requested and also automatically calculate late payment fees due under statutory EU late payment legislation. These fees can be added to the debt at your request.

Our specialist tracing agents are also available for instruction where a debtor is no longer trading from the notified address and new correspondence details are required to pursue a debt.

You will have access to Fair Pay Web, our online collections management tool, which is a real time interactive debt recovery service designed by customers for customers. Secure access, training and technical support, and online help allows multiple users at your organisation to login and view information such as the number of open cases and total amounts outstanding, register or search for cases and view case related information.

The secure messaging service allows you to notify us electronically of actions you wish to take on specific debts, notify us of payments, close accounts or reply to queries relayed by us from the debtor.

A wide range of real-time reports are available on line in the format of your choice. You will also have access to our highly trained customer service team to assist you with specific or more detailed queries or concerns.

We will also keep you abreast of any changes in legislation or additional services available, as well as sending you copies of our quarterly Group magazine, Fair Pay, and our bi-annual European Payment research reports.

In return for recovering your debt, we will charge you a discounted collection fee expressed as a percentage of the amount we recover; this will be deducted from the balance before we send it to you. The rate of commission is determined by two criteria:

• The number of days the debt is overdue
• The location of the debtor

We work on a "no win no fee" basis except where you recall a debt during the collection process without our prior recommendation, in which case commission will be charged in accordance with our published tariff. Please see our terms and conditions for more detailed information. Full details of the charges are shown on the tariff page.

Based on our vast experience, we can provide you with advice on a suitable credit policy, credit limits and other information which we believe will assist you in optimising your credit management process.

Our full terms and conditions can be read by clicking here

Our international network of 22 sister offices and 165 agents worldwide allow us to offer a global service to our customers.

All contact with a debtor is carried out in the local language and using local cultural terms, which in turn provides ease of collection. International cases can be uploaded in exactly the same way as domestic cases.

Our own bi-annual research captures and compares international trends in payment behaviour and is published in hard and soft copy formats.

Additional products include:

• Benchmarking – compare your company specific Payment
Index against the market and best practice benchmarks.

• Online Payment Dictionary – use this tool to translate credit
management terms into the languages of more than 20
European countries.

• Payment Guides – gain an insight into the payment customs
and practices of a wide range of businesses; information is
gathered from Intrum Justitia’s network of European offices
and global partners.

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Our legal process commences with a Letter Before Action, giving the debtor a final opportunity to settle their outstanding invoice. In the event of no response to this letter, you may wish to instruct us to pursue the debt through the courts. We will contact you to ascertain whether you wish to proceed and confirm fees and costs at that time.

We will provide you with some suggested letter templates to assist you in effective recovery of debts, prior to passing through to us.

We can provide a web banner to display on your company website, informing clients of your affiliation to Intrum Justitia’s ON DEMAND collection service. These are available in three standard sizes, however we can resize to meet your own requirements.